RentFiles
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Contact

Contact RentFiles

Need help with your rental application PDF, payment, refund, privacy request, or account issue?

Contact: support@rentfiles.uk

Business: GAZEL CHARLES, entrepreneur individuel
SIRET: 884 213 489 00013
Trading as RentFiles
18 avenue des Tournesols, 31490 Léguevin, France

1. Support

For product or payment support, email: support@rentfiles.uk

Please include:

  • the email used at checkout;
  • your purchase date if relevant;
  • a short explanation of the issue;
  • screenshots if useful.

Do not email full card numbers, passwords, bank statements, passports, IDs, or sensitive documents unless we specifically request a secure method.

2. Refunds

For refund requests, email: support@rentfiles.uk

Please read our Refund Policy before contacting us.

3. Privacy requests

For privacy, deletion, access, or correction requests, email: support@rentfiles.uk

We may need to verify your identity before completing a privacy request.

4. Security issues

If you believe you found a security issue, email: support@rentfiles.uk

Please do not publicly disclose security issues before we have had a reasonable chance to investigate.

5. Response times

We aim to respond within 2 business days.

Response times may be longer during weekends, public holidays, or high-volume periods.

6. Important note

RentFiles helps users create structured rental application PDFs.

RentFiles does not:

  • guarantee rental approval;
  • provide legal advice;
  • act as a real estate agency;
  • submit applications to landlords unless a feature clearly says so;
  • operate as an official government service.
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